1 Who We Are
Pet PKR is an online sports betting and gaming platform serving players across Pakistan. When this Privacy Policy refers to "Pet PKR," "we," "us," or "our," it means the company operating the platform at petpkr.bet, including all associated services such as PSL betting, esports markets, card games, crash games, and Ludo games.
As the operator of a platform that handles real Pakistani Rupee transactions and player personal information, Pet PKR acts as the data controller for all information you provide during registration, account use, and interaction with our support teams. This means Pet PKR is the entity responsible for deciding how and why your personal data is processed, and for ensuring that processing is done lawfully and fairly.
We take that responsibility seriously. If you have a question about how your data is handled — or if you want to exercise any of your rights described in this policy — the right place to start is our privacy team at privacy@petpkr.bet.
2 Scope of This Policy
This Privacy Policy applies to all personal data collected and processed by Pet PKR in connection with:
- Your registration and use of an account on the Pet PKR platform (website and any mobile applications).
- Any sports bets, game sessions, or transactions you make on Pet PKR, whether involving PSL matches, esports events, card games, crash games, or Ludo.
- Your interactions with Pet PKR's customer support team via live chat, email, or any other channel.
- Your participation in any Pet PKR promotional, bonus, or loyalty programme.
- Visits to the petpkr.bet website even if you have not registered an account, to the extent that cookies or analytics tools collect information about those visits.
This policy does not cover third-party websites or services that may be linked to or from the Pet PKR platform. We are not responsible for the privacy practices of those third parties, and we encourage you to read their own privacy policies separately.
How Pet PKR Protects You
Our Privacy Commitments to Every Player in Pakistan
No Data Selling, Ever
Pet PKR does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketers — not now, not in the future.
256-Bit Encryption
Every connection between your device and Pet PKR is protected by industry-standard TLS/SSL encryption. Your login credentials and payment details are never transmitted in plain text.
You Control Your Data
Access, correct, download, or delete your Pet PKR personal data at any time by contacting our privacy team. We respond to all requests within 72 hours.
3 Data We Collect
Pet PKR collects the minimum personal data necessary to operate the platform safely, process payments in Pakistani Rupees, and comply with our legal obligations. The categories of data we collect are set out below.
3.1 Data You Provide Directly
- Registration data: Your full legal name, date of birth, Pakistani mobile number, email address, and residential address.
- Identity verification data: CNIC number and copies of identity documents (such as your CNIC card, passport, or driving licence) that you submit during our Know Your Customer (KYC) process.
- Financial data: Your Easypaisa or JazzCash wallet number, IBFT account details, or card details (last four digits only — we do not store full card numbers) used for deposits and withdrawals.
- Support communications: The content of any messages you send to our support team, including complaints, queries, and feedback.
- Responsible gaming data: Any limits, self-exclusions, or tool preferences you set within your Pet PKR account settings.
3.2 Data We Collect Automatically
- Device and technical data: IP address, device type, operating system, browser type and version, and screen resolution.
- Behavioural data: Pages visited on petpkr.bet, time spent on each page, clicks, and navigation paths — used to improve the platform experience.
- Session data: Login timestamps, session duration, and security event logs used to detect unauthorised access.
- Transaction data: A full log of all deposits, withdrawals, bets placed, games played, and winnings credited, associated with your account.
- Cookie data: Information collected via cookies and similar tracking technologies. See Section 9 for details.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Full name, CNIC, date of birth | Registration & KYC form |
| Contact | Mobile number, email, address | Registration form |
| Financial | Easypaisa wallet, bank IBAN | Deposit / withdrawal forms |
| Transaction | Deposits, bets, winnings | Automatic — platform activity |
| Technical | IP address, device type, browser | Automatic — server logs |
| Behavioural | Pages viewed, time on site | Cookies & analytics |
| Communications | Support chat, emails | Customer support interactions |
4 How We Use Your Data
Pet PKR uses personal data strictly for the purposes listed below. We do not repurpose data for any use that is incompatible with what you were told at the time of collection.
- Account management: Creating and maintaining your Pet PKR account, including verifying your identity and processing your login credentials securely.
- Payment processing: Handling deposits and withdrawals in Pakistani Rupees via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card networks. Your financial data is shared only with the specific payment provider needed to process each transaction.
- Sports betting and gaming services: Enabling you to place bets on PSL matches, esports events, and other markets; participate in card games, crash games, and Ludo; and receive winnings to your wallet.
- Customer support: Responding to your queries, resolving disputes, and processing complaints. Support conversations are logged and may be reviewed by supervisors for quality purposes.
- Regulatory compliance and fraud prevention: Verifying your identity and age (KYC), monitoring transaction patterns to detect money laundering or fraudulent activity, and reporting to relevant authorities when required by law.
- Responsible gaming: Using your betting history and session data to identify signs of problem gambling and to enforce any limits or exclusions you have set.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with Pet PKR and to identify areas for improvement.
- Marketing communications: Sending promotional offers, bonus notifications, and PSL season updates — but only if you have opted in. You can opt out at any time. See Section 12 for details.
- Legal obligations: Complying with court orders, regulatory requests, and other legal requirements that may compel Pet PKR to disclose data.
5 Legal Basis for Processing
Every piece of personal data that Pet PKR processes has a legal justification. The main bases we rely on are:
- Performance of a contract: Most processing — account management, payment processing, bet settlement — is necessary to deliver the services you agreed to when registering. Without this data, the service cannot function.
- Legal obligation: KYC verification, anti-money laundering checks, age verification, and retention of transaction records are required by applicable laws and regulations. Pet PKR does not have discretion to skip these.
- Legitimate interests: Fraud detection, platform security monitoring, and product analytics are carried out on the basis of our legitimate interest in operating a safe and improving platform. We balance this against your rights and ensure the processing does not override your privacy interests.
- Consent: Marketing emails and non-essential cookies are only sent or set with your explicit consent. You can withdraw consent at any time.
6 Data Sharing
Pet PKR does not sell, rent, or share your personal data with third parties for their own commercial purposes. The limited categories of recipients who may receive your data, and the purpose for each, are as follows:
- Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, banks, and card networks receive the transaction data necessary to process your specific deposit or withdrawal. They act as independent data processors and are bound by their own regulatory requirements.
- Identity verification services: Third-party KYC providers may receive copies of your identity documents to assist with verification. These providers are contractually bound to use your data only for this purpose and to maintain appropriate security standards.
- Technology and infrastructure providers: Cloud hosting, security services, and analytics tool providers who process data on Pet PKR's behalf under strict data processing agreements. They have no right to use the data for their own purposes.
- Regulatory and law enforcement authorities: Pet PKR may be required to disclose data to government agencies, courts, or regulators when compelled by law. We will notify you of such requests where legally permitted to do so.
- Responsible gaming organisations: Where you have requested self-exclusion or where we are legally required to share data with gaming addiction support bodies, limited data may be shared for that specific purpose.
Clear Retention Periods
Pet PKR keeps your data only as long as necessary. Account data is retained for five years after closure; transaction records for seven years to meet regulatory obligations.
Easy Marketing Opt-Out
Every marketing email from Pet PKR includes a one-click unsubscribe link. You can also update your communication preferences inside your account settings at any time.
Data Stored Securely in Pakistan
Wherever possible, Pet PKR stores player data on servers located within Pakistan. International transfers, when they occur, are subject to appropriate contractual safeguards.
Breach Notification
If a data breach affecting your personal information occurs, Pet PKR will notify you within 72 hours of becoming aware of it and advise what steps to take to protect yourself.
7 Data Retention
Pet PKR retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes that may arise. Our standard retention periods are:
- Active account data: Retained for the full duration your account is open and active on the Pet PKR platform.
- Post-closure account data: Retained for five years after your account is closed, to meet responsible gaming obligations and to resolve any disputes relating to your previous account activity.
- Financial and transaction records: Retained for seven years from the date of each transaction, as required by Pakistani financial regulations and anti-money laundering rules.
- Identity verification documents: Retained for five years after your last transaction or account closure, whichever is later, as required by KYC and AML regulations.
- Support communications: Retained for three years from the date of the last communication in each case, to allow resolution of any escalated complaints.
- Website analytics and cookie data: Aggregated analytics data is retained for up to 26 months. Cookie-level identifiers are cleared in line with our cookie policy (see Section 9).
When data reaches the end of its retention period, Pet PKR securely deletes or anonymises it so that it can no longer be linked to your identity.
8 Your Rights
As a Pet PKR player, you have meaningful rights over your personal data. These are not just words in a policy — they are enforceable rights and we take every request seriously. Here is what you can ask us to do:
Right of Access
Request a copy of all personal data Pet PKR holds about you. We will provide it in a readable format within 30 days.
Right to Rectification
Ask us to correct inaccurate personal data — for example, a misspelling of your name or an old address that is no longer current.
Right to Erasure
Request deletion of your data where we no longer need it and no legal obligation requires us to keep it.
Right to Restriction
Ask Pet PKR to pause processing of your data — for example, while a dispute is being reviewed — without deleting it.
Right to Portability
Receive your data in a structured, machine-readable format that you can transfer to another service.
Right to Object
Object to processing based on Pet PKR's legitimate interests, including certain types of profiling. We will stop unless we can show a compelling reason to continue.
To exercise any of these rights, email privacy@petpkr.bet with the subject line "Data Rights Request," your registered mobile number, and a description of what you are asking for. We will respond within 72 hours to confirm receipt and provide a full response within 30 days. Exercising your rights is free of charge.
9 Cookies and Tracking Technologies
Pet PKR uses cookies and similar tracking technologies on the petpkr.bet website. Cookies are small text files stored on your device that help the website function properly and provide us with information about how it is used.
9.1 Types of Cookies We Use
- Essential cookies: Required for the platform to function — for example, keeping you logged in during a session and maintaining your bet slip contents. These cannot be disabled without breaking core functionality.
- Analytics cookies: Used to understand how visitors use petpkr.bet in aggregate. Data is anonymised before analysis and is not linked to your personal identity.
- Security cookies: Used to detect and prevent fraudulent activity, including identifying bots and recognising suspicious login attempts.
- Preference cookies: Store your selected language, display preferences, and other settings to avoid you having to re-select them every visit.
- Marketing cookies: Only set if you have explicitly consented to receive personalised marketing. These cookies help us show you relevant Pet PKR promotions rather than random ones.
9.2 Managing Your Cookie Preferences
You can manage cookie preferences via the cookie consent banner displayed on your first visit to petpkr.bet, or at any time through the privacy settings section of your browser. Note that disabling essential cookies will affect the functionality of the Pet PKR platform — you may not be able to stay logged in or place bets without them.
10 Security Measures
Pet PKR takes data security seriously. The following technical and organisational measures are in place to protect your personal information:
- All data transmitted between your device and Pet PKR servers is encrypted using TLS 1.3 with 256-bit encryption.
- Passwords are stored using industry-standard one-way hashing algorithms — Pet PKR employees cannot see your password.
- Payment card data is processed through PCI-DSS compliant payment gateways. Pet PKR does not store full card numbers on its own servers.
- Access to personal data within Pet PKR is restricted on a strict need-to-know basis. Employees who do not require access to your data for their job function cannot access it.
- All Pet PKR staff with access to personal data complete data protection training as part of onboarding and annually thereafter.
- Our infrastructure is monitored 24/7 for security threats and unusual access patterns.
- Regular penetration testing and security audits are conducted by independent third parties.
No system is completely immune to attack, and Pet PKR cannot guarantee absolute security. However, we apply the same security standards to protecting your data that we apply to protecting the financial transactions on the platform — and we take both equally seriously.
11 Children's Privacy
Pet PKR is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires date of birth information and is subject to age verification checks. If we discover that we have inadvertently collected data from a person under 18, we will delete that data immediately and close the associated account.
If you are a parent or guardian and believe that your child has registered on Pet PKR, please contact us immediately at privacy@petpkr.bet with the subject line "Underage Registration." We will investigate and take action within 24 hours of receiving your message.
12 Marketing Communications
Pet PKR will only send you marketing communications — including PSL season promotions, bonus offers, and new game announcements — if you have given your explicit consent at registration or subsequently opted in from your account settings.
You can withdraw your marketing consent at any time by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email we send.
- Updating your notification preferences in the "My Account" section of the Pet PKR platform.
- Contacting our support team via live chat or email and requesting removal from marketing lists.
Opting out of marketing will not affect your ability to use the Pet PKR platform or receive transactional notifications — such as deposit confirmations, bet settlement notifications, and withdrawal receipts — which are necessary for the operation of your account.
13 Changes to This Privacy Policy
Pet PKR may update this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements, or improvements to how we communicate about data handling. When we make material changes, we will notify registered players by email at least 14 days before the new version takes effect, and we will display a prominent notice on the Pet PKR platform.
The most current version of the Privacy Policy is always available on this page. The "Last Updated" date at the top reflects when the current version came into effect. We recommend reviewing this page periodically, especially if you are making a significant decision about your account.
Continued use of the Pet PKR platform after a revised policy has taken effect constitutes your acknowledgement of the updated terms. If you do not agree with any change, you may close your account and request deletion of your data by contacting our privacy team.
14 Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how Pet PKR has handled your personal information, please reach out through the following channels:
- Privacy email: privacy@petpkr.bet — for all data rights requests, privacy questions, and formal privacy complaints.
- General support email: support@petpkr.bet — for account issues that have a privacy component.
- Live chat: Available 24/7 from within the Pet PKR platform after logging in.
Pet PKR will acknowledge all privacy-related contacts within 72 hours and provide a substantive response within 30 days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may have the right to complain to the relevant data protection supervisory authority in your jurisdiction.